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Service Delivery Manager
1 month ago
A seasoned professional with 15+ years of experience in IT is sought after to fill the role of Service Delivery Manager. This individual will be responsible for managing programs with a span of 30 to 50 associates, delivering projects/programs on an ongoing basis, and evaluating progress and quality.
Key Responsibilities- Manage group operations and deliverables to achieve better efficacy.
- Drive cost efficiency of competency clusters, maximize business unit throughput and productivity, and focus on inclusive company culture.
- Deliver IT solutions according to ITIL, DevOps, SDLC, Agile, PMI, PCI, and Security best practices.
- Manage and mitigate risks across technical and operational processes and customer servicing functions.
- Enhance the workplace through leadership, employee engagement, and personnel development.
- Work with business partners to accurately forecast and support business growth strategies.
- Collaborate with Service Delivery Heads/Project Managers to adopt customer-friendly strategies and execute timely project deliverables.
- Drive innovation and solution mindset resulting in products/services in new technology areas.
- 15+ years of experience in IT.
- PMP/Agile certification is mandatory.
- Good to have skills in management of ODC or 24x7 Support engagements, managing outcome deals, and additional qualifications.