Property Operations Leader

3 days ago

Malappuram, Kerala, India beBeeManagement Full time ₹ 9,00,000 - ₹ 12,00,000

Lead Property Manager

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This is a key role for an experienced property manager looking to lead a dynamic team and drive operational excellence in the hospitality sector.

Key Responsibilities:

• Develop and execute branch-level operational strategies in alignment with company vision and goals.

• Take end-to-end ownership of property operations, ensuring smooth functioning and high-quality service delivery.

• Monitor branch performance metrics and implement improvements to achieve business objectives.

• Lead, mentor, and manage property teams, including managers, housekeeping, front office, and security staff.

• Foster a culture of collaboration, accountability, and high performance.

• Identify training needs and organize capacity-building initiatives to enhance team capabilities.

• Ensure exceptional guest experiences by upholding service standards and addressing feedback proactively.

• Handle escalated guest concerns and resolve issues to maintain brand reputation.

• Manage relationships with key vendors and service providers to ensure timely and cost-effective service delivery.

• Coordinate with internal and external stakeholders to streamline operations and resolve bottlenecks.

Requirements:

• Proven experience of 4-5 years in hospitality management, with a focus on multi-property or branch-level operations.

• Strong leadership and team management skills with the ability to handle large and diverse teams.

• Excellent problem-solving, decision-making, and conflict-resolution abilities.

• Financial acumen with experience in budgeting, cost control, and profit/loss management.

• Exceptional communication and interpersonal skills for effective guest, team, and vendor interactions.

What We Offer:

• Competitive salary package with Performance Linked Incentives (PLI).

• Benefits include Provident Fund (PF) and Employee State Insurance (ESIC).

• Complimentary accommodation at the property.

• Opportunities to work with a growing organization and make a significant impact in the hospitality sector.

• Exposure to operations across pan-India properties and involvement in strategic decision-making.

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