Lead User Researcher

1 day ago


Bengaluru, Karnataka, India Cvent Full time

Cvent is a leading meetings, events and hospitality technology provider with more than 4,800 employees and nearly 22,000 customers worldwide. Our company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

We foster an environment that promotes agility, which means we don't have the luxury to wait for perfection. Our company values the diverse perspectives that each individual brings. We ensure that we foster a culture that celebrates differences and builds on shared connections.

About the Role:

The User Research team at Cvent is expanding and needs an experienced researcher who will thrive in an energetic, agile environment. As a member of this team, you will have the opportunity to work on a wide range of research projects and contribute to the development of our products.

Responsibilities:

  • Plan and conduct evaluative research and support generative research efforts to build deep user understanding and empathy
  • Help teams cross-functionally by synthesizing and communicating the right information, defining and measuring success
  • Create testable hypotheses and use research findings to support, challenge, and innovate our products
  • Apply your expertise and knowledge of research methodologies, human factors, the user-centered design process, and statistics to product and service design in an iterative development environment
  • Work with design, analytics, product management, customer support, marketing, and sales to formulate and address research questions

Requirements:

  • Bachelor's and/or master's degree in the study of user experience, design, research, business or related fields
  • 7-10 years' conducting user research within a UX team for software/web-based products
  • Demonstrated knowledge of user-centered design principles and practices
  • Knowledge of hospitality industry and experience of working on enterprise software (good to have)

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