Senior Associate
6 days ago
Job Summary
We are seeking a skilled Senior Associate to join our Fraud Operations team in DBS Bank. The successful candidate will be responsible for managing 24/7 teams supporting MHA deliverables, developing and implementing action plans for detecting fraudulent activities, and monitoring real-time queues to identify high-risk transactions.
Key Responsibilities
- Manage 24/7 teams supporting MHA deliverables.
- Develop and implement action plans for detecting fraudulent activities.
- Monitor real-time queues to identify high-risk transactions.
- Implement fraud rules in systems based on analysis of new fraud trends.
- Recommend anti-fraud processes for changing transaction patterns and trends.
- Process and approve authorization requests.
- Handle enquiries and complaints from merchants and cardholders.
- Attend to and process Lost/Stolen Card reports from cardholders.
- Carry out fraud monitoring and take proactive follow-up actions to mitigate fraud losses.
- Consistently adopt group investigation standards and procedures.
Requirements
- Associate – 4-6 years, Analyst – 2-4 years, in similar profile.
- Proficient in English with good interpersonal and communication skills.
- Willing to do shift duties (24/7 set up).
- Commerce Graduate.
- Fraud detection skills, risk management, communication skills, problem-solving skills, etc.
Working Relationships
- Internal workstreams like CBG Business Unit/Product/CCTR/Operations, etc.
- External workstreams like Intellect/Verinite/M2P vendor, etc.
What We Offer
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
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