Senior Associate

6 days ago


Mumbai, Maharashtra, India DBS Bank Full time

Job Summary

We are seeking a skilled Senior Associate to join our Fraud Operations team in DBS Bank. The successful candidate will be responsible for managing 24/7 teams supporting MHA deliverables, developing and implementing action plans for detecting fraudulent activities, and monitoring real-time queues to identify high-risk transactions.

Key Responsibilities

  • Manage 24/7 teams supporting MHA deliverables.
  • Develop and implement action plans for detecting fraudulent activities.
  • Monitor real-time queues to identify high-risk transactions.
  • Implement fraud rules in systems based on analysis of new fraud trends.
  • Recommend anti-fraud processes for changing transaction patterns and trends.
  • Process and approve authorization requests.
  • Handle enquiries and complaints from merchants and cardholders.
  • Attend to and process Lost/Stolen Card reports from cardholders.
  • Carry out fraud monitoring and take proactive follow-up actions to mitigate fraud losses.
  • Consistently adopt group investigation standards and procedures.

Requirements

  • Associate – 4-6 years, Analyst – 2-4 years, in similar profile.
  • Proficient in English with good interpersonal and communication skills.
  • Willing to do shift duties (24/7 set up).
  • Commerce Graduate.
  • Fraud detection skills, risk management, communication skills, problem-solving skills, etc.

Working Relationships

  • Internal workstreams like CBG Business Unit/Product/CCTR/Operations, etc.
  • External workstreams like Intellect/Verinite/M2P vendor, etc.

What We Offer

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.



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