Frontend Support Specialist
4 weeks ago
Searchspring is a leading provider of e-commerce software solutions, empowering retailers to deliver exceptional site search, product merchandising, and personalization experiences. Our global team is dedicated to fostering a supportive and engaging environment that enables everyone to thrive.
The RoleWe are seeking a skilled Frontend Support Engineer to join our team. As a key member of our customer support team, you will play a critical role in ensuring our customers have a seamless and positive experience with our products. Your primary responsibilities will include:
Key Responsibilities- Researching, diagnosing, and resolving customer issues efficiently
- Providing prompt and accurate feedback to customers, keeping them informed throughout the resolution process
- Escalating unresolved issues to the appropriate internal teams following standard procedures
- Documenting knowledge in the form of knowledge base tech notes and articles to assist future troubleshooting efforts
- 5-6 years of proven experience in a customer-facing technical role, supporting a company's products and services
- Strong proficiency in JavaScript, HTML, CSS, REST API, and JSON
- In-depth knowledge of the specific products you will be supporting
- Excellent problem-solving and analytical skills
- Exceptional client-facing skills, including strong written and verbal communication
- Experience with JavaScript, React, Angular JS, or eCommerce platforms like Shopify or BigCommerce
- Bachelor's degree in Computer Science or a related field
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Frontend Support Specialist
2 weeks ago
Pune/Bangalore, India Searchspring Full timeAt Searchspring, we're committed to providing the best e-commerce experience for our customers. As a Frontend Support Specialist, you'll play a vital role in ensuring their success by researching, diagnosing, and resolving technical issues related to our products. You'll work closely with customers to provide prompt and accurate feedback, documenting...
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Frontend Support Specialist
4 weeks ago
Pune/Bangalore, India Searchspring Full timeAbout SearchspringSearchspring is a leading provider of e-commerce software solutions, empowering retailers to deliver exceptional customer experiences. Our innovative platform enables seamless site search, product merchandising, and personalization, driving business growth and customer satisfaction.Job SummaryWe are seeking a highly skilled Frontend Support...
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Frontend Support Specialist
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Pune/Bangalore, India Searchspring Full timeAbout SearchspringAt Searchspring, we provide e-commerce retailers with the industry-leading software platform for site search, product merchandising, and personalization. Our team is dedicated to fostering an environment that enables everyone to thrive, both personally and professionally, and feel supported, engaged, and valued, every step of the way.We're...
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Senior Frontend Support Specialist
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Pune, Maharashtra, India Xplor Full timeAbout XplorXplor is a global platform that combines SaaS with embedded payments and tools to help businesses grow and succeed. We offer software solutions in fast-growing 'everyday life' verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform.Job OverviewWe are seeking a Level...
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Frontend Support Specialist
4 weeks ago
Pune, Maharashtra, India Searchspring Full timeAbout SearchspringSearchspring is a leading provider of e-commerce software solutions, empowering retailers to deliver exceptional site search, product merchandising, and personalization experiences.Our team is dedicated to fostering a collaborative and supportive environment that enables employees to thrive, both personally and professionally.About the...
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Frontend Support Specialist
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Pune, India Marsdevs Full timeCompany Description : MarsDevs is a remote-first offshore digital product development company that specializes in building MVPs, mobile and web applications, and SaaS products for early to growth startups. Our commitment to code quality, no-vendor-locking guarantee, and technical architectures that last helps us stand out from the crowd. We offer a range of...
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