Cloud Infrastructure Manager

About the Role:

This position is designed for an experienced Cloud Infrastructure Manager to oversee cloud support, Azure infrastructure management, and automation tools. The ideal candidate will have a strong background in cloud operations, Azure platform administration, and DevOps practices.

Key Responsibilities:

• Act as a trusted advisor in cloud operations, participating in high-value customer engagements.
• Build, deploy, and manage Virtual Machines, PaaS services, and automation in the Azure Cloud environment.
• Lead and act as an SME for Azure platforms (IaaS, Intune/Autopilot) within the IT operations team.
• Create deployment guides, Standard Operating Procedures, and perform knowledge transfers to other team members.
• Experience with performing backups, upgrading, performance tuning, monitoring, alerting, deployments, and disaster recovery within the Azure cloud environment.
• Implement and conduct weekly, monthly, and quarterly health checks for the Cloud environment and all integration platforms.
• Perform system audits to ensure performance benchmarks are met and provide recommendations and roadmaps for future enhancements, considering growth and optimization.
• Maintain and update Cloud support policies, practices, and methodologies.
• Responsible for resolving support tickets within the ITSM platform tool; incidents, service requests, problem tickets, and change requests.
• Design, write, and deliver scripts (JSON, PowerShell, Perl, Python) and automation code to improve the availability, scalability, reliability, and efficiency of On-prem, Azure Cloud, and application integration platforms.
• Prevent problem recurrence through repeatable automated processing.
• Review current toolsets and unlock capabilities not leveraged by the IT Department.
• Participate in process improvement discussions, identify bottlenecks/challenges, and provide technical insights.
• Assist in scoping and deploying configuration management tools such as CMDB, Ansible, Puppet, etc., to improve efficiency and enhance the end-user experience.
• Participate in Proof-of-Concepts and projects focused on business transformation, including new technology deployments, ensuring uptime of systems, and integration with different business systems.
• Provide guidance and build documentation around the overall architecture and operations of technology.
• Perform tasks to implement intake requests with utmost proficiency and a forward-looking approach, i.e., decommissioning On-Prem infrastructure, moving On-Prem services to Cloud or PaaS, etc.
• Take ownership of all assigned tasks, projects, and drive to resolution; researching and escalating to the vendor, as necessary.
• Develop plans for system upgrades, enhancements, and create architectural diagrams.
• Manage, support, and enhance Voice Platforms; MS Teams and Cisco UC suite of tools (UCCX/CUCM).
• Participate in daily, weekly, and monthly knowledge sharing sessions to guide technical skills enhancement for the Service Desk team.
• Manage and support escalation requests from the Service Desk team.
• Provide senior-level mentorship to Service Desk team members on daily issues.
• Create and regularly update knowledge articles for the Service Desk team and the IT Operations team to share knowledge.

Required Skills and Qualifications:

• Computer Science / Information Technology degree or diploma, or equivalent industry experience.
• Post-secondary education obtained by a community college or one or more professional designations.
• Up to 7 years of experience in Server and Cloud Administration.
• Industry knowledge of best practices in automation and DevOps is a must-have.
• IT-aligned engineering degree, diploma, or equivalent work experience.
• Microsoft Azure Certification is a MUST (AZ100 or AZ300 preferred).
• VMWare Virtualization Certification is an Asset.
• Programming language experience is nice to have.

Benefits:

The successful candidate will enjoy a rewarding career with opportunities for growth and development.

Others:

This role offers a challenging and dynamic work environment that requires strong technical skills and excellent communication abilities.