
Digital Transformation Specialist
1 day ago
About People Prime Worldwide :
We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.
Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting our strategic commitment to driving innovation and value for clients across industries.
Role Overview:
We are seeking a seasoned IT Service Management (ITSM) Professional with deep expertise in implementing and optimizing ServiceNow IT Service Management suite, including Configuration Management Database (CMDB), Change Management (CSDM), and Discovery modules. The ideal candidate will bring strategic insight, technical proficiency, and a consultative mindset to drive digital transformation initiatives across enterprise environments.
Responsibilities:
- Lead end-to-end implementation of ServiceNow ITSM modules (Discovery, CMDB, CSDM)
- Design and maintain robust CMDB architecture aligned with CSDM standards
- Configure and optimize Discovery probes and patterns for accurate infrastructure mapping
- Collaborate with cross-functional teams to integrate ITSM with other ServiceNow modules (Service Request Management, IT Asset Management, etc.)
- Conduct gap analysis, data normalization, and reconciliation strategies for CMDB health
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