Expert Network Infrastructure Specialist
4 days ago
As a key member of our team, you will play an essential role in maintaining the integrity and reliability of our clients' IT infrastructure and systems. Your expertise in managing work queues, addressing incidents and requests within agreed service level agreements (SLAs), and updating tickets with the actions taken will be crucial in ensuring seamless communication and efficient problem resolution.
Key Responsibilities:
- Proactively monitor, identify, investigate, and resolve technical incidents and problems
- Collaborate closely with other teams and clients to provide second-level support
- Execute changes meticulously, understanding and mitigating risks
Requirements:
- Moderate-level experience in managed services roles handling cross-technology infrastructure
- Knowledge of ticketing tools, preferably ServiceNow
- Familiarity with ITIL processes and experience working with vendors and third parties
- Ability to work longer hours when necessary and adapt to changing circumstances with ease
About Us:
We are a global leader in business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. Our diverse experts work together to deliver innovative solutions that drive value and improve lives.
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