
Comprehensive Treasury Systems Support Specialist
5 days ago
FIS Quantum seeks a skilled Service Engineer to provide comprehensive production support for treasury management systems. Focusing on integration with Oracle Fusion Intercompany, General Ledger, and Cash Management.
Key Responsibilities:
- End-to-end support for treasury management systems
- Maintain static data within the Quantum environment to ensure system integrity
- Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action-based triggers
- Identify and resolve interface issues with bank statements and cashflows
- Configure, troubleshoot, and fix Cash Xplorer functionality
- Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement
- Learn internal systems to provide comprehensive end-to-end support to users
- Receive, analyze, and prioritize related support tickets
- Provide timely solutions to users
- Document resolution steps and knowledge base articles
- Support system upgrades and patches
- Monitor system performances and recommend improvements
Technical Operations
- Apply strong Oracle/SQL Server database expertise to maintain system performance
- Author and optimize SQL queries for data extraction and reporting
- Apply working knowledge of the Quantum data model to troubleshoot complex issues
- Work with Golden Gate and Datapipelines technologies for data integration
- Support integration points between FIS systems and Oracle Fusion AGIS/GL modules
- Utilize FIS ticketing system to manage and track support requests
Governance & Compliance
- Maintain SOPs, process documentation, and impact assessments for system updates
- Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity
- Ensure financial data accuracy, SOX compliance, and internal control adherence
- Participate in change management processes to minimize operational disruptions
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