
Career Growth Opportunity
6 days ago
Deliver exceptional service to clients through seamless execution of internal teams and timely issue resolution. Foster collaboration, streamline processes, and ensure successful project delivery.
Key Responsibilities:- Coordinate the execution of internal teams to deliver Zetas contracted services to assigned clients.
- Resolve issues efficiently by tracking, triaging, and coordinating with SMEs, internal communications, and ownership of resolution and follow-up actions.
- Address client inquiries, research, or data requests by tracking, initial triage, and resolution; coordinate requests that require an SME and keep CS informed of progress.
- Manage change requests by owning coordination of teams for project work from scoping, resource management, scheduling, and delivery.
- Maintain status calls by coordinating updates related to service-based items and presenting agenda items related to open issues/research/schedules of campaigns/project updates.
- Ensure resources are effectively deployed in service of the client by collaborating with Client Success to identify areas for improvement and develop plans to improve margin rates.
- 3-5 years of experience working in a similar environment (service bureau, agency, digital marketing, or database experience).
- Strong verbal and written communication skills with client-facing experience.
- Cross-functional team experience.
- Project management and process management experience.
- Ability to work under tight deadlines in a fast-paced environment.
- Enthusiastic team player.
- Strong research and problem-solving skills.
- Proficient in MS Word, PowerPoint, Excel.
- Ability to work client time zone.
- Strong written and verbal communication skills supported by data and detail.
- Flexible and adaptable to change.
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