Technical Service Operations Lead

4 days ago

Bengaluru, Karnataka, India beBeeProblem Full time ₹ 15,00,000 - ₹ 25,00,000

About Us

  • We are a leading organization in the technology sector, dedicated to creating seamless platform integrations and robust technical partnerships at scale.

Our Mission

  • To establish an enterprise service model that facilitates the delivery of impactful solutions and optimizes cost-to-serve across our ecosystem.

Job Description

  • This role is part of our efforts to foster partnerships with cross-functional stakeholders, including product, engineering, and business teams.

Responsibilities

  • Work closely with partner engineers and cross-functional teams to strategize and develop new programs that translate technical processes into scalable workflows.
  • Serve as a domain expert to define and lead operational workflows, driving critical decisions and establishing alignment on strategy and resource allocation.
  • Identify opportunities to streamline processes to meet business needs. Re-engineer workflows to enhance efficiency and partner satisfaction, and operationalize solutions in collaboration with cross-functional stakeholders and vendor partners.
  • Promote operational excellence and productivity. Partner with Product, Business, Engineering, and Operations to align on requirements and advance standardization, optimization, and automation for organizational maturity.
  • Communicate risks and challenges to business stakeholders and present recommended solutions.

Requirements

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 2 years of experience in delivering projects including multiple stakeholders from different areas.

Preferred Qualifications

  • Experience using CRM tooling such as Salesforce to manage partner support workflows.
  • Excellent problem-solving, critical thinking, people management and communication skills, with a track record of working successfully across cross-functional teams.

About This Role

  • As a Technical Services Manager, you will be responsible for coordinating with various teams to drive operational excellence and deliver impactful solutions.

What We Offer

  • A dynamic work environment with opportunities for growth and development.
  • A competitive compensation package and benefits.

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