
Crisis Resolution Specialist
22 hours ago
Empowering Support and Well-being
At our organization, we are dedicated to revolutionizing the way individuals experience support, safety, and well-being. We provide inclusive, accessible, and personalized resources to empower individuals to overcome challenges.
Key Responsibilities:- Assist application users with abuse, mental health, and trauma-related cases on our voice and non-voice platforms.
- Conduct comprehensive user assessments, evaluating symptoms, identifying risk factors, and formulating customized plans.
- Provide crisis intervention, including assessing for safety, facilitating de-escalation, and coordinating referrals for further care if necessary.
- Educate clients and their families about rights violation, mental health conditions, treatment options, coping strategies, and community resources.
- Collaborate with our multidisciplinary team to ensure comprehensive and coordinated care for clients.
- Maintain accurate and up-to-date records of client assessments, progress notes, and interventions in compliance with confidentiality and privacy regulations.
- Promote awareness about abuse, trauma, and mental health to reduce stigma and advocate for holistic wellness.
- Engage with clients professionally while actively listening to their concerns.
Requirements:
- Master's degree in Psychology or Counselling.
- Preferred candidates with specialization in counselling psychology.
- Flexible to work in rotational shifts.
- Typing speed of 30-35 words per minute with 90% accuracy.
- Demonstrated ability to empathize with individuals who have experienced abuse or injustice.
- Deep understanding of mental health and well-being, and a commitment to promoting mental health awareness and support.
- Collaborative team player with structured and conceptual approach to work.
- Excellent communication skills, both written and verbal.
- Strong organizational skills and attention to detail.
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