Cloud Operations Specialist

1 week ago


Bengaluru, Karnataka, India BlackLine Full time
Job Summary

We are seeking a highly skilled Cloud Operations Specialist to join our team at BlackLine. As a key member of our Cloud Operations group, you will be responsible for ensuring timely incident response and Problem Management. This is a multi-discipline role within the Service Management team, requiring strong technical skills and excellent communication abilities.

Key Responsibilities
  • Lead the recovery of high-profile, major, and crisis technology incidents within complex environments.
  • Act as a single source of status information, delivering clear, timely, and accurate business and technical communications across the organization.
  • Take joint responsibility in the governance of the Incident and Problem Management end-to-end process with cross-technology teams.
  • Lead and facilitate post-mortem and RCA tasks for high-priority incidents.
  • Produce comprehensive incident and problem reports to all required audiences.
Requirements
  • Bachelor's degree in a related field.
  • Excellent English language writing and speaking skills.
  • 3-5 years of relevant experience.
  • Experience working within organizations aligned to Service Management methodologies such as ITIL.
About BlackLine

BlackLine is a technology-based company with a sense of adventure and a vision for the future. We are committed to bringing passion and customer focus to the business of enterprise applications. Our culture is kind, open, and accepting, and we empower our employees to continue growing and learning.



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