Senior Life Science Instrumentation Specialist
1 month ago
MGI Tech Co., Ltd. (MGI) is a leading developer of life science tools and technology, committed to innovation in the field.
We provide cutting-edge DNA sequencing instruments, reagents, and related products for precision medicine, precision agriculture, and other industries.
Our mission is to develop and promote advanced life science tools for future healthcare, transforming lives for the better.
Job OverviewWe are seeking an experienced Field Service Engineer to provide installation, basic operational training, and repair services within an assigned area, ensuring customer operations continuity and high levels of satisfaction.
Responsibilities- Execute on-site installations, instrument validation, maintenance, and general customer training.
- Troubleshoot issues related to customer sequencing run, data processing, software, and instruments.
- Identify customer requests or complaints, escalate issues if necessary, to solve critical tasks efficiently.
- Develop and maintain positive relationships with customers in assigned territory.
- Bachelor's degree or above in Electronics, Biochemistry, Engineering, or related subjects.
- Prior 3 years or above work experience in servicing biomedical equipment, preferably molecular biological or equivalent instrumentation.
- Prior knowledge and experience in Genetics, Molecular Biology, or Bioinformatics preferred.
- Outstanding problem-solving and interpersonal skills.
- PC and networking skills.
- Good English skills, both verbal and written.
This estimate is based on industry standards and the job requirements. The actual salary may vary depending on location and other factors.
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