
Financial Services Representative
2 days ago
Company Overview:
Bank of America is a leading financial institution that prioritizes the protection of its customers and assets. Our commitment to responsible growth drives our pursuit of excellence in delivering Technology and Operations capabilities globally.
Job Description:
We are seeking a skilled Fraud Risk Analyst to join our Client Protection Ops organization, which includes Fraud Prevention & Detection (FP&D) and Consumer & Small Business Claims Operations (C&SBC). As a Fraud Risk Analyst, you will be responsible for reviewing potential fraudulent transactions and claims filed by customers, documenting research conducted to support resolutions, and ensuring high levels of accuracy and consistency in your work.
Responsibilities:
- Respond to customer requests in a timely manner by processing claims and chargebacks, working on customer requests, and reviewing potential fraud alerts.
- Investigate claims for suspicious activities and identify recovery opportunities according to procedure.
- Determine the best course of action for customers to resolve claims or set correct expectations.
- Maintain Key Performance Indicators (KPIs) and Key Result Areas (KRAs) of the process.
- Protect customers from fraud while safeguarding bank assets.
Requirements:
To succeed in this role, you should have a strong foundation in banking, with a graduation in any stream and 0-2 years of experience. You should possess excellent analytical skills, attention to detail, and strong problem-solving abilities. Additionally, you should be proficient in Microsoft Office tools, have good communication skills, and be self-motivated with a results-oriented approach.
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