
Operations and Business Growth Manager
3 days ago
We are scaling fast and looking for someone who is enthusiastic about business & operations.
This is a true generalist business role that involves working closely with founders on cross-functional initiatives. It's an intense, always-on, high-impact role.
The role will involve working with different business functions to solve problems with first-principle thinking. Perfect for someone who thrives in ambiguity, likes solving unstructured problems, and enjoys collaborating across functions.
Key Responsibilities:- Solve high-impact, cross-functional problems that don't have clear owners - your primary responsibility is to bring clarity, drive execution, and deliver outcomes.
- Collaborate with Sales on initiatives to maximise revenue - from identifying and fixing funnel leakages to shaping pricing/packaging strategies and enabling the team with better processes and tools.
- Work closely with Customer Success to drive outcomes on critical KPIs like trial conversions, onboarding health, retention, and churn - through both strategic inputs and process design.
- Drive revenue and capacity planning, working with the team leads to ensure resources and targets are aligned.
- Design and maintain key business metrics and dashboards, ensuring accurate, actionable data is available for decision-making.
- Love all things business and sales and don't shy away from getting your hands dirty to get the job done.
- Can context-switch between domains (support → sales → CX) without losing depth.
- Comfortable with early-stage startup imperfections and able to operate in disorder.
- Extremely high agency and adaptability to make things happen.
Attractive benefits include being part of a fast-growing company with opportunities for growth and learning.
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