Senior IT Cloud Services Specialist
2 days ago
SAP, a market leader in enterprise application software, empowers companies to innovate through simplification. From back office to boardroom, warehouse to storefront, on-premise to cloud, and desktop to mobile, SAP enables people and organizations to collaborate more effectively and leverage insights to stay competitive.
Job OverviewWe are seeking a Senior IT Cloud Services Specialist to join our team. The ideal candidate will have 15+ years of SAP technology (BASIS) experience in the IT industry and 10+ years of customer-facing experience with demonstrated skills in de-escalation, conflict resolution, and executive-level relationship management.
Key Responsibilities- Serve as the primary technical contact for SAP Enterprise Cloud Services customers, offering guidance and support across their lifecycle.
- Gain a deep understanding of customer goals and challenges to offer tailored solutions and recommendations.
- Manage and resolve escalations related to SAP Enterprise Cloud Services customer landscapes.
- Advocate for value-added services within the SAP Enterprise Cloud Services portfolio to meet customer needs.
- Collaborate with SAP Enterprise Cloud Services delivery units to establish long-term service plans and account visions.
The successful candidate will possess a Bachelor's degree in Computer Science, Engineering, or Information Management (or equivalent experience). Solid expertise and in SAP technologies (SAP certification preferred) is required. Strong focus on customer service and communication, with the ability to explain technical details to non-technical audiences effectively.
SalaryThe estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience.
BenefitsSAP offers a highly collaborative team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Our company culture is focused on collaboration and a shared passion to help the world run better.
About Working at SAPSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
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