Customer Support Expert

24 hours ago


Belgaum, Karnataka, India beBeeCustomerExperience Full time ₹ 9,00,000 - ₹ 15,00,000

We're seeking a diligent Customer Experience Specialist to join our team.

About the Job:

We're looking for an experienced professional to address customer inquiries, provide product guidance, and collaborate with internal teams to deliver exceptional results. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a keen attention to detail.

Responsibilities:

  • Troubleshoot customer issues through root cause analysis.
  • Provide product usage assistance to customers.
  • Ensure customer data is accurately updated in production systems.
  • Process confidential information according to guidelines.
  • Develop product content for stakeholders.
  • Generate reports from various systems.

Requirements:

  • Bachelor's degree in computer science or related field.
  • 3+ years of experience in product customer support.
  • Excellent interpersonal and collaborative skills.
  • Analytical mind and problem-solving inclination.
  • Ability to translate business requirements into lay terms.
  • Strong documentation and written communication skills.
  • Keen attention to detail.
  • Strong verbal and written communication skills.

What We Offer:

  • Competitive salary and comprehensive benefits package.
  • Opportunities for continuous career growth and development.
  • Exposure to cutting-edge technologies and advanced cybersecurity practices.
  • A dynamic and enjoyable work environment that recognizes and celebrates excellence.


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