
Senior Fraud Specialist
2 days ago
We are seeking experienced professionals to join our team as a Fraud Investigator.
Job Description:Fraud investigators will be responsible for managing customer disputes and fraud cases, with a focus on Mastercard chargeback processes. Key responsibilities include:
- Reviewing and resolving fraud and dispute cases in line with Mastercard rules and internal policies.
- Analyzing transaction data and supporting documentation to determine case validity and liability.
- Preparing and submitting dispute case files and evidence to Mastercard within required timeframes.
- Communicating with teams, banks, acquirers, and merchants for timely dispute resolution.
In addition, fraud investigators will identify patterns and emerging trends, escalating insights to prevention teams. Accurate records and reporting of dispute activities will also be maintained for compliance purposes.
Requirements & Qualifications:To be successful in this role, candidates should possess the following skills and qualifications:
- 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required).
- In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
- Strong analytical and problem-solving skills.
- Ability to manage multiple cases simultaneously with attention to detail.
- Excellent written and verbal communication skills.
- Familiarity with fraud detection tools, case management systems, and regulatory requirements.
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