Client Operations Specialist

2 weeks ago

Nellore, Andhra Pradesh, India beBeeClientSuccess Full time ₹ 15,00,000 - ₹ 25,00,000
Client Success Expert

We are a global provider of leadership development, training, and solutions.

Our mission is to build better leaders and a better world by working with talented individuals who share our passion for client success, helping teammates grow, and making a real difference in the lives of people around the globe.

Key Responsibilities:

  • Serve as the primary point of contact for clients, providing expert guidance and timely responses during East Coast Hours (Monday to Friday).
  • Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
  • Proactively follow up with clients to ensure all their queries are addressed and act end-to-end ownership.
  • Identify client needs and recommend appropriate products or services, positioning our offerings as the best solution.
  • Convert client inquiries into sales opportunities, driving revenue growth.
  • Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
  • Collaborate with internal teams to ensure a cohesive approach to client management and support.

Qualifications:

  • Bachelor's degree.
  • 2+ years of experience in a multinational client-facing professional services environment.
  • Persuasive communication, negotiation, and relationship-building skills.
  • Proven ability to drive sales and achieve goals.
  • Proficiency in CRM systems and Microsoft Office Suite.
  • Ability to work effectively in a dynamic, team-oriented environment.

What You Bring:

  • Ownership Mindset and a client-first mindset for delivering outstanding service.
  • Agility to work with Global stakeholders across time zones.
  • Proactive approach to identifying opportunities and solving problems.
  • The ability to work independently and as part of a collaborative team.
  • An eagerness to learn and stay current with industry trends and best practices.

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