Commercial Operations Specialist

1 month ago

Mumbai, Maharashtra, India DSM Full time

Job Title – Commercial Operations Specialist
Location – Mumbai, India
Job Model – Hybrid

As a Commercial Operations Specialist, you will play a vital role in streamlining customer operations, enhancing client satisfaction, and ensuring seamless project execution.

Key Responsibilities

  • Handle customer projects: Enter and follow up in project management tools according to established rules, coordinate activities with other functions involved, including sampling for clients and for customer tests.
  • Create and maintain new product introductions and discontinuation information.
  • Manage all commercial data (MDM requests, CMIR's, prices and price conditions, M&L notices, product portfolio, products submitted etc.)
  • Prepare and organize client meetings and submissions.
  • Take care of day-to-day client requests.
  • Collaborate with customer care to ensure client satisfaction.
  • File and maintain all commercial documents, including contracts and agreements.
  • Perform general administrative tasks.
  • Make analysis and reports on need basis.
  • Support account managers for demand planning, budget, LE etc if directed.
  • Required Skills: Data analytics – Power BI, Tableau, advanced Excel.
  • Tools: CRM Tools – SAP Success factor, Qlik, Atlas, Spire, LPM, Cristal, Zoho

We Bring

  • An open, trusted, and flexible work environment that empowers people to take accountability for their work and own the outcome.
  • A space to grow by encouraging and supporting curiosity and an open mindset.
  • A culture that prioritizes safety and well-being, both physically and mentally.
  • Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.
  • A firm belief that working together with our stakeholders and suppliers is the key to achieving great things.
  • An eagerness to be one team and learn from each other to bring progress to life and create a better future.

You Bring

  • Bachelor's degree or Higher with minimum 5+ years of relevant work experience.
  • Good command of Hindi, English (both oral and written).
  • A sense of ownership, delivering results that matter and contribute significantly to our success.
  • Commitment to teamwork, fostering collaboration and respecting diverse perspectives.

Equal Opportunities Commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there's a place for everyone with us.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process.

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