Quality Assurance Professional

20 hours ago

Pune, Maharashtra, India beBeeCompliance Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title:

Quality Assurance Specialist – AML/KYC Process

">Description:

We are seeking a detail-oriented Quality Assurance Specialist to support our AML/KYC operations team. The ideal candidate will have hands-on experience in quality assurance within the BFSI domain, specifically in compliance-related processes.

  • Conduct regular audits of AML/KYC cases to ensure adherence to regulatory and internal standards.
  • Identify process gaps and provide constructive feedback to enhance accuracy and efficiency.
  • Monitor and report on quality metrics, trends, and key performance indicators (KPIs).
  • Collaborate with the operations and training teams to conduct RCA (Root Cause Analysis) and ensure CAPA (Corrective and Preventive Action) implementation.
  • Participate in calibration sessions with internal teams and client-side quality stakeholders.
  • Assist in updating quality control checklists and SOPs as per evolving guidelines.
  • Support new hire training and refresher training sessions related to compliance quality standards.
Required Skills & Qualifications:
  • Graduate in any discipline (Commerce/Finance preferred).
  • 4–8 years of total experience in a BPO or financial services environment.
  • Minimum 2 years of documented experience as a Quality Analyst in an AML/KYC process.
  • Strong knowledge of regulatory compliance frameworks, customer due diligence (CDD), and enhanced due diligence (EDD).
  • Proficient in quality audit tools, MS Excel, and report generation.
  • Excellent verbal and written communication skills.
  • Detail-oriented with strong analytical and documentation skills.
  • Ability to work in a fast-paced, deadline-driven environment.

Work Conditions:

  • Location: Pune (Candidates should be open to working from the office).
  • Shifts: As per business requirements (may include rotational shifts).
  • Working Days: 5 days a week.

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