Silver Jewelry Customer Support Specialist

3 days ago

Pune, Maharashtra, India beBeeCustomer Full time ₹ 3,00,000 - ₹ 5,00,000

About Us

We are a fast-growing, 9 to 5 silver jewelry brand that redefines how modern India wears and gifts jewelry. With Italian-inspired designs, certified 92.5 sterling silver, and premium craftsmanship, we've built a loyal customer base that values both quality and experience.

Key Responsibilities:
  • Verify addresses for COD/prepaid orders by making confirmation calls.
  • Manage customer interactions across phone, WhatsApp, email, and social media.
  • Handle returns and exchanges efficiently and empathetically.
  • Collect insights and feedback to improve our products, packaging, and overall brand experience.
  • Maintain accurate records of interactions and follow up with customers until resolution.
  • Collaborate with operations and marketing teams for smooth order fulfillment and a delightful customer journey.
  • Identify patterns in customer queries and suggest improvements proactively.
Requirements:
  • 1-2 years of customer support experience (D2C/e-commerce preferred).
  • Excellent communication skills in English and Hindi (written and verbal).
  • Strong problem-solving skills and ability to handle tough situations calmly.
  • A proactive, energetic, and empathetic individual with a customer-first attitude.
  • Comfortable with phone support, WhatsApp Business, email, and CRM tools.
  • Willing to work on-site at our office.
Why Work with Us?
  • Be part of a high-growth D2C brand disrupting the jewelry space.
  • Enjoy a culture that values ownership, creativity, and learning.
  • Gain exposure to customer success and brand strategy.
  • Have opportunities to grow with the company as we scale nationwide and globally.

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