Operational Performance Enhancement Leader

3 days ago

Bharatpur, Rajasthan, India beBeeStrategist Full time ₹ 19,00,000 - ₹ 23,50,000
Workforce Management Specialist

Job Description:

The Workforce Management team is responsible for driving solutions and strategies that maximize efficiency and maintain employee and customer satisfaction. As a Workforce Management Specialist, you will lead a team supporting global operations across multiple clients and verticals.

You will leverage your subject matter expertise in metrics, reporting, and data analysis to determine the best use of time, people, and systems to meet the business needs of today and tomorrow.

Responsibilities:
  • Develop and implement workforce management strategies to meet business objectives.
  • Analyze historical data and trends to forecast staffing needs, ensuring alignment with client requirements and service level agreements.
  • Collaborate with senior management and clients to create long-term workforce plans that support business growth and scalability.
  • Lead, mentor, and develop a team of workforce analysts and Business Intelligence analysts.
  • Forecast staffing requirements based on historical data and predictive analytics.
  • Foster a culture of continuous improvement, encouraging innovation in workforce management practices.
  • Ensure efficient scheduling of staff to meet forecasted demand while optimizing labor costs and ensuring compliance with labor laws.
  • Implement and maintain workforce management tools and software to streamline forecasting and scheduling processes.
  • Monitor real-time performance metrics and adjust staffing plans as needed to maintain service levels.
  • Coordinate with operations to manage intra-day staffing adjustments and address any service level deviations.
  • Develop and deliver comprehensive workforce management reports and dashboards to senior leadership and clients.
  • Analyze workforce data to identify trends, variances, and areas for improvement.
  • Provide insights and recommendations to optimize workforce performance and enhance operational efficiency.
  • Serve as the primary point of contact for workforce management-related matters with clients.
  • Ensure that workforce management practices align with client expectations and contractual obligations.
  • Identify and implement best practices in workforce management to drive efficiency and effectiveness.
  • Lead initiatives to improve workforce planning processes, tools, and methodologies.
  • Stay current with industry trends and advancements in workforce management technologies and practices.

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