Senior Infrastructure Architect

2 weeks ago


Kerala, India HashRoot Full time
Position Overview

We are seeking a highly skilled and experienced Technical Director of Systems Engineering to lead our team's efforts in designing, implementing, and maintaining the infrastructure that powers our services.

The successful candidate will be responsible for leading a team of at least 5 system engineers, conducting regular evaluations, and providing feedback sessions. Additionally, they will submit quarterly proposals for process and infrastructure improvements.

A key focus area for this role is reducing escalations from 30 to 5 per week, ensuring a response time of 1 hour and resolution time of 2 hours. The Technical Director will also manage and complete one project per week, ensuring 100% of projects are delivered on time.

Ongoing communication with the CTO is essential, completing 100% of action points within deadlines. Furthermore, the Technical Director will develop full outsourcing of support services within a year, generating weekly reports on tickets, and maintaining an employee satisfaction score of 9+.

This position requires annual audits following ISO 27001 and GDPR standards with zero critical findings. Implementing weekly improvements to internal procedures and ensuring zero security incidents through continuous monitoring and compliance is crucial.



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