Digital Operations Director

5 days ago


Gurgaon, Haryana, India Genpact Full time
About the Role

We're seeking a highly skilled professional to lead our Lean Digital Transformation (LDT) efforts. As a Sr. Transformation Lead, you'll be responsible for driving improvements across various verticals/customers, collaborating with senior stakeholders, and developing talent in LDT.

Key responsibilities include:
  1. Developing and implementing a continuous improvement agenda in conjunction with COO/Sr. GOL/Portfolio Owner.
  2. Partnering with operational teams to identify and capitalize on Value-Share and Revenue Assurance opportunities.
  3. Leading thorough Continuous Improvement initiatives to drive productivity growth, improve profitability, and enhance client outcomes.
  4. Overseeing Digital Twin deployments in key accounts within the vertical.
  5. Identifying and prioritizing digital use cases to drive innovation and efficiency.
  6. Ensuring seamless resource alignment to support mega-win initiatives.
  7. Implementing Risk Control and Best Practice frameworks to mitigate operational risks.
  8. Maintaining accountability for delivering on Genpact client commitments.
  9. Collaborating with Business, Service Line, Regional, and Global LDT leadership to drive strategic transformation initiatives.

Your Qualifications

To excel in this role, you should possess:
  • Growth-oriented leadership experience in Lean and Digital Transformation, preferably in top-tier organizations.
  • The ability to bring fresh perspectives and innovative solutions to complex challenges.
  • A proven track record of delivering results-driven outcomes in dynamic environments.
  • Strong relationships with senior leaders, built through effective communication and collaboration.
  • The capacity to operate comfortably in ambiguous situations, making informed decisions with confidence.
  • Excellent digital literacy and consultative selling skills.


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