Digital Operations Director
5 days ago
We're seeking a highly skilled professional to lead our Lean Digital Transformation (LDT) efforts. As a Sr. Transformation Lead, you'll be responsible for driving improvements across various verticals/customers, collaborating with senior stakeholders, and developing talent in LDT.
Key responsibilities include:
- Developing and implementing a continuous improvement agenda in conjunction with COO/Sr. GOL/Portfolio Owner.
- Partnering with operational teams to identify and capitalize on Value-Share and Revenue Assurance opportunities.
- Leading thorough Continuous Improvement initiatives to drive productivity growth, improve profitability, and enhance client outcomes.
- Overseeing Digital Twin deployments in key accounts within the vertical.
- Identifying and prioritizing digital use cases to drive innovation and efficiency.
- Ensuring seamless resource alignment to support mega-win initiatives.
- Implementing Risk Control and Best Practice frameworks to mitigate operational risks.
- Maintaining accountability for delivering on Genpact client commitments.
- Collaborating with Business, Service Line, Regional, and Global LDT leadership to drive strategic transformation initiatives.
Your Qualifications
To excel in this role, you should possess:
- Growth-oriented leadership experience in Lean and Digital Transformation, preferably in top-tier organizations.
- The ability to bring fresh perspectives and innovative solutions to complex challenges.
- A proven track record of delivering results-driven outcomes in dynamic environments.
- Strong relationships with senior leaders, built through effective communication and collaboration.
- The capacity to operate comfortably in ambiguous situations, making informed decisions with confidence.
- Excellent digital literacy and consultative selling skills.
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