Endpoint Computing Professional

The role of the End User Computing Specialist is to provide technical expertise and support in the area of End User Computing (EUC). As a key member of our team, you will be responsible for ensuring the smooth operation of EUC services, including device management, user identity, and endpoint protection.

• Manage JAMF administration to provide MAC device management, user identify and endpoint protection
• Configure Microsoft Intune device management and policy settings
• Maintain Security compliance across our Global endpoint estate using JAMF / SCCM / MECM / Azure
• Ensure vulnerabilities are patched quickly and compliance levels are maintained
• Develop and implement best practices for vulnerability, security, Evergreen upgrade processes.
• Troubleshoot complex issues related to Windows group policy, MAC policy & security patches
• Troubleshoot complex issues with Laptop hardware, drivers and BIOS updates
• Analysis of log files and windows events to identify incidents and performance issues. Manage and Triage incidents with Service Delivery, IT Security and desktop support teams where relevant
• Escalate issues to our 3rd party vendors including Microsoft, Apple, Dell, 1E and Devicelock
• Collaborate with GCC Engineering, GCC Packaging, Senior Technical Management, Product Owners and Project Managers to support technology across the Collaboration stack
• Help deliver service improvements without unnecessary investment in new products by working smarter, provision of better tools and better use of existing product set
• Act as a Subject Matter Expert for macOS, Windows 10/11 and Evergreen across all EUC platforms (Laptop, PC, VDI)
• Adhere to Security Policy standards. Ensure operational requirements are matched in the delivery of services around standards and engineering, identifying when support arrangements may need to change in order to efficiently and effectively onboard new technology
• Maintain support documentation and issue tracking using Confluence and Jira. Publish and maintain hardware certification standards
• Own and keep all technical documentation up to date. Collaborate with Techhub to provide up to date Knowledge Base support articles and provide scheduled upskilling sessions.
• Manage Product enhancement via Agile processes with Product owner
• Provide Management reporting of end-to-end services via PowerBI
• Ensure the EUC estate meets all Audit requirements.

• JAMF Administration on JAMF Pro / JAMF Cloud
• Microsoft Intune device management and policy configuration
• Microsoft Autopilot maintenance and engineering
• Enterprise level patching and vulnerability management
• Microsoft Endpoint Configuration Manager (System Centre Configuration Manager)
• Knowledge of build task sequence in SCCM
• Enterprise level Group Policy and Active Directory troubleshooting skills
• Advanced macOS and Windows 10/11 troubleshooting skills
• Browser support and Microsoft Edge enterprise mode configuration
• Troubleshooting and optimisation skills in an Enterprise environment
• Advanced understanding of Patch Management and Policy creation/implementation.
• Experience working in a compliance-driven environment.
• Office 365
• Ability to deliver custom solutions (via automation or other products) to address non-standard requirements or provide additional value.
• Strong understanding / experience of the following products/technologies: Remote access technologies and client troubleshooting – Pulse VPN, NetScaler, Zscaler Cloud Proxy
• Active Directory and Group Policy, Azure AD
• PKI infrastructure - Certificate Management and NDES