
Chief Learning Officer for Process Excellence
6 days ago
We are seeking a skilled Director of Process Training to spearhead strategic learning initiatives and drive excellence across training operations.
The ideal candidate will have 14-18 years of experience in the US healthcare payor domain, with at least 10 years in process training and 5 years in leadership roles.
- Oversee new hire training, on-the-job quality, batch productivity, and ROI.
- Collaborate with Ops and Quality teams to lead training operations.
- Drive content change management and training effectiveness.
- Manage stakeholder feedback, attrition, and throughput targets.
- Lead a team of trainers/master trainers.
Key Qualifications:
- Strong leadership in training delivery within the US healthcare payor domain.
- Deep understanding of training evaluation, content design, and facilitation (virtual and in-person).
- Data-driven approach to measure impact: pass percentage, quality, batch yield, and ramp-up metrics.
- Experience with compliance standards (ISO, ISMS) and audit readiness.
- Proficiency in MS Office; experience with LMS platforms a plus.
Benefits:
- Global exposure.
- Recognition-rich work culture.
- Continuous learning and growth.
- Top-tier medical insurance.
- Employee wellness and engagement programs.
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