
Customer Service Representative
1 day ago
We are seeking a skilled customer service specialist to handle interactions and inquiries over the phone.
The role involves providing expert assistance, resolving issues, and ensuring a high level of customer satisfaction. Key responsibilities include:
- Handling customer calls and emails in a professional and courteous manner
- Providing accurate and timely information to customers
- Troubleshooting problems and escalating complex issues to the appropriate departments
- Documenting all customer interactions and case details accurately in a CRM or call management system
To be successful in this role, you will need:
- Strong verbal and interpersonal skills
- A high degree of patience and a calm demeanor under pressure
- The ability to meet key performance indicators (KPIs) related to call handling time and first-call resolution
This is an excellent opportunity for individuals who enjoy working with people and can provide top-notch customer service.
We offer a dynamic work environment and opportunities for growth and development.
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