
Business Operations Director
3 days ago
Job Summary:
We are seeking a seasoned Operations Manager to spearhead our team in Belgaum, India.
The ideal candidate will have a proven track record of driving business growth through innovative strategies and effective team management.
Key Responsibilities:
- Oversee daily operations to ensure high levels of customer satisfaction and service quality.
- Maintain operational efficiency by managing AHT, shrinkage, attrition, CSAT, KPIs, and SLAs.
- Develop strategies to reduce shrinkage and attrition rates through people management best practices.
- Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, and team handling.
- Ensure compliance with company policies and procedures while driving business growth.
Requirements:
- Excellent communication skills.
- Experience in achieving and maintaining high customer satisfaction levels.
- Customer Service, Customer Support, and Customer Management skills.
- Proficiency in Banking, Anti money laundering (AML), Money Laundering (ML), and KYC.
About the Role:
This is an exciting opportunity for a motivated and experienced professional to take on a leadership role and drive business success.
If you have the skills and experience required for this role, please submit your application.
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