Product Analyst

4 weeks ago

Pune, Maharashtra, India Etraveli AB Full time

About E-Traveli Group : We are a dynamic travel tech company with a strong presence in multiple continents, countries, and languages. Our headquarters are located in Uppsala, and we have offices in Stockholm, Gothenburg, Athens, Toronto, Buenos Aires, Pune, and Mumbai. We are passionate about innovation and technology, and our team is committed to delivering high-quality products and services to our customers. Our mission is to make travel easier, faster, and more enjoyable for everyone.

About TripStack : We are a travel tech company that is changing the way people travel. Our proprietary virtual interlining technology provides access to billions of travel itineraries by combining flights from different airline carriers that don't traditionally work together. We take our customers from point A to B via C, including land transportation, at the lowest possible price. We are committed to delivering exceptional customer experiences and providing higher margin opportunities to our partners in the travel industry.

The Role : We are seeking a highly skilled Product Analyst to join our API Product team at TripStack. As a Product Analyst, you will work closely with stakeholders, clients, and scrum teams to ensure that our end product meets business requirements and aligns with overall business goals. Your primary responsibility will be to support the integration of new Airline APIs and the maintenance and optimization of Airline connections in production.

Key Responsibilities :

  • Support Product Owners with the integration of new Airline APIs and the maintenance and optimization of Airline connections in production.
  • Troubleshoot and deep dive into day-to-day incidents on a portfolio of Airline connections.
  • Closely monitor KPIs and overall Airline portfolio performance, identifying patterns and trends using data and subject matter expertise to indicate how well the product is performing.
  • Create reports, dashboards, and optimize alerting for teams based on data-driven needs.
  • Assist in product/feature analysis, planning, functional requirement gathering, market research, and cross-functional team coordination.
  • Write, update, and organize product documentation.
  • Act as the first point of contact for customer support tickets, providing data to support bugs or further development needs, and communicating with stakeholders to ensure transparent feedback or escalations as required.

Desired Skills and Experience :

  • 2-3+ years of experience as a Product Analyst/Business Analyst.
  • Experience in the travel industry preferred.
  • MBA or degree in analytics preferred.
  • Experience in a data-driven role preferred.
  • Strong analytical and problem-solving skills.
  • Analyze defects and prioritize.
  • Improve/optimize features with data-backed decisions.
  • Very strong organizational skills.
  • A researcher at heart, having a passion for problem-solving and root cause analysis.
  • Output and delivery-driven; experience working under pressure in a fast-paced environment with significant context switching.
  • Experienced with tools like JIRA, Kibana, Grafana, BitBucket, Looker, Splunk, (Monitoring/Logging tools).
  • The ability to dig in deep and find the balance between user needs and business goals while questioning and validating assumptions along the way.
  • Excellent verbal and written communication and comprehension skills.
  • Team player.
  • Highly accountable and self-driven.

What it Takes to Succeed : We are looking for someone who is ambitious, dedicated, and passionate about making a difference in the travel industry. If you share our passion for excellence and growth, and are committed to delivering exceptional results in a fast-paced environment, then we want to hear from you.

Benefits : We offer a dynamic and growing team environment, where individuals are encouraged to do more and be more. We value professionalism and promote a culture of innovation, collaboration, and continuous learning. If you are looking for a challenging and rewarding role that aligns with your skills and passions, then look no further.

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