Strategic Business Analyst

4 weeks ago

Gurgaon, Haryana, India Gartner Full time
About the Role:

This position is part of the Global Sales Strategy and Operations (GSSO) group at Gartner, a team focused on increasing sales productivity through various business-critical initiatives. The GSSO team includes multiple teams working on prospecting, sales technology, sales analytics, sales growth planning, sales enablement, and more.

Within GSSO, the Territory Planning & Analytics for Services (TP&A) team is responsible for supporting Services and is the center of Gartner's Service alignment strategy. As a Business Analyst, you will be the strategic partner for Service Leadership across Global Services & Delivery (GS&D).

GS&D serves as a critical connection point between our clients and Gartner's indispensable insights, advice, and tools. We ensure our clients get the most value from their relationship with Gartner through high-value engagement aligned to clients' Mission Critical Priorities. TP&A for Services is considered a vital strategic partner in the business' effort to capture its massive market opportunity.

TP&A is an internal consulting and operational team that partners with both Gartner's Sales and Services leaders to determine how the company should direct its substantial investment in incremental sales and service professionals. The roles will collaborate with Services leaders to guide strategic alignment, process efficiency, and improvement and go-to-market decisions at regional and global levels. The position reports to the Team Lead of Territory Planning & Analytics for Services and is ultimately part of the Global Sales Strategy & Operations (GSSO).

Key Responsibilities:
  • Partner with Gartner's Sales & Services leaders to support new & existing Service alignment requests across multiple business units.
  • Establish best practices for various territory alignment processes to support process excellence with desired quality, accuracy, and timeliness.
  • Lead Issue Resolution project in TP&A by proactively identifying, resolving various types of critical issues (data, process, system), and communicating to stakeholders.
  • Define problem-statement and conduct root-cause analysis to understand the underlying reasons behind recurring or significant issues, and drive mitigation or resolution plan.
  • Collaborate with cross-functional teams such as IT, Service Analytics, License Management, and Order Management Teams to problem-solve and support issue resolution for TP&A.
  • Act as the subject matter expert who holds in-depth functional & process knowledge along with demonstrated strong problem-solving and stakeholder management skills.
  • Analyse, own, and execute existing and future opportunities for TP&A to implement process improvements that improve productivity and align with Service Alignment Strategy.
  • Conduct structured analysis and visualization of large data to identify trends in KPIs and create weekly/monthly reporting to support strategic alignment decisions taken by TP&A leadership at various levels.
  • Own and execute end-to-end high-priority operational projects of TP&A.
  • Drive ad-hoc analyses to facilitate decision-making for Gartner's Services leaders and C-level executives.
  • Create SOPs, roadmaps, project timelines of TP&A processes and strategic priorities.
  • Lead onboarding and training the new members of the team across all the processes; work closely with several groups of service associates at once and support them in problem-solving and resolving issues.

Requirements:
  • 3-5 years of management consulting or business analysis & operations experience required.
  • Post-graduation in management and business administration preferred.
  • Exceptional analytical skills, including high proficiency with Microsoft Excel, data analysis, etc.
  • Relevant experience in process management and PMO.
  • Excellent PowerPoint presentation and advanced Excel skills. Knowledge of Python, Power BI will be a plus.
  • Strong command over understanding data and business context.
  • Exceptionally strong written and verbal communication skills to enable direct and frequent conversations with senior leaders in Gartner.
  • Excellent stakeholder presence and ability to convey insights in a group meeting.
  • Ability to deal with ambiguity and independently own project from start to finish.
  • Mentor new hires and help team members in ramp-up process.

What We Offer:
  • Competitive salary, generous paid time off policy, and more.
  • India: Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP).
  • Collaborative, team-oriented culture that embraces diversity.
  • Professional development and unlimited growth opportunities.

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