Store Operations Director

Job Summary

The Store Manager plays a pivotal role in overseeing the daily operations of the store and ensuring seamless functionality.

Responsibilities

• Opening Procedures: Efficiently open the strong room by 9:05 AM sharp, setting the tone for a productive day.
• Inventory Management: Strategically manage inventory, stock levels, download the stock report, and ensure optimal display of jewelry.
• Staff Attendance: Update the staff attendance report in the DC Core team with precision and accuracy.
• Cash Handling: Safeguard cash handling practices, reserving minimum cash and depositing excess cash to the respective branch current account.

Customer Service Excellence

• Service Standards: Maintain elevated standards of customer service and satisfaction, fostering a positive experience.
• Issue Resolution: Swiftly handle customer inquiries, complaints, and resolve issues promptly, demonstrating exceptional problem-solving skills.
• Staff Training: Train and motivate staff to deliver outstanding customer service, driving sales and revenue growth.

Sales and Marketing Initiatives

• Sales Initiatives: Drive sales and marketing initiatives to achieve targets and maximize revenue, leveraging data analysis and market research.
• Promotional Activities: Plan and execute promotional activities and events to drive sales, fostering brand awareness and loyalty.
• Innovative Ideas: Propose innovative ideas to increase market share, staying ahead of the competition.
• Store Condition: Maintain an impeccable store condition and visual merchandising standards, creating an inviting atmosphere.
• Customer Relationships: Build and maintain strong relationships with existing customers through regular communication, feedback collection, and personalized interactions.
• Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and opportunities to enhance the customer experience.
• Retention Campaigns: Design and execute retention campaigns aimed at reducing churn, increasing customer satisfaction, and maximizing customer lifetime value.
• Marketing Calendar: Prepare a marketing calendar for the month and type of activity based on the branch catchment area, ensuring strategic planning.
• Data Analysis: Utilize market research and data analysis to identify potential customer segments and opportunities for increasing branch revenue growth.
• Lead Generation: Generate leads through targeted campaigns, outreach efforts, and networking activities to increase new customer acquisition.
• Social Media: Oversee the branch's social media presence across platforms to increase visibility and engagement.

Team Leadership and Management

• Team Leadership: Lead and manage a team of sales associates, administrative staff, and support personnel, fostering a collaborative environment.
• Guidance and Training: Provide guidance, training, and motivation to ensure high performance and productivity levels among team members.
• Recruitment: Recruit, train, and supervise branch staff, identifying top talent and developing future leaders.
• Performance Review: Conduct regular performance reviews, providing specific feedback on employee performance and highlighting notable achievements.
• Notable Achievements: Highlight and recognize notable achievements and contributions made by each team member.
• Strengths and Weaknesses: Identify and commend each team member's strengths and weaknesses, addressing areas for improvement.
• Improvement Areas: Address areas where team members can improve, providing actionable recommendations.

Financial Acumen and Control

• Budget Management: Effectively manage the branch budget, controlling expenses while maximizing profitability.
• Expense Monitoring: Monitor branch expenses and budgets, identifying areas for cost reduction.
• Financial Reporting: Analyze financial reports, taking corrective actions as needed to ensure financial stability and growth.

Safety and Security Protocols

• Regulatory Compliance: Ensure compliance with all relevant regulations and company policies regarding safety, security, and legal requirements.
• Security Measures: Implement security measures to safeguard assets and prevent theft or loss, maintaining a secure environment.
• Safe Environment: Maintain a safe and secure environment for staff and customers, upholding the highest standards of workplace safety.

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