Operational Leadership Role

3 days ago

Anantapur, Andhra Pradesh, India beBeeLeadership Full time ₹ 25,00,000 - ₹ 50,00,000
Job Description

We are seeking an experienced professional to fill a critical role as Branch Operations Manager. This individual will be responsible for leading the team and ensuring smooth operations of the branch, maintaining high levels of customer satisfaction, and driving business growth.

Key Responsibilities:
  • Ensure quality of service and effective service recovery
  • Coordinate and integrate all functions and services in the location
  • Implement systems for smooth operation and monitor operational efficiency of the branch
  • Handle crisis situations
Fleet Management:
  • Manage fleet administration pertaining to vehicle operation
  • Monitor proper fleet allocation to clients
  • Ensure fleet has required accessories
  • Maintain a proper ratio of chauffeurs to fleet
Sales & Servicing:
  • Develop new clients and increase business from existing clients
  • Collate and analyze market and performance information
  • Achieve set targets
  • Handle major complaints
Finances:
  • Prepare annual budget for the branch
  • Monitor fund flow management and practice expense control
  • Monitor receivables
  • Ensure statutory compliance
HR & Administrative:
  • Monitor overall branch administration for efficiency
  • Ensure that the Customer Service and Drivers team is adequately staffed with competent professionals
  • Appraise the team to monitor their performance
  • Ensure implementation and monitor statutory compliance

Competencies required include system orientation, market knowledge, commercial acumen, leadership skills, and resource control.

The ideal candidate should have a graduate or hotel management degree, with MBA in marketing or finance preferred.

Minimum 10-15 years of experience in the trade, with 5-7 years as a branch head in a reputable car rental company.

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