Business Transformation Lead

2 weeks ago

Chennai, Tamil Nadu, India Firstsource Full time
Company Overview
Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands across various industries. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media, and Banking, Financial Services and Insurance Verticals.

Sales Information
We offer competitive compensation packages to our employees. If you are looking for a challenging role that will help you grow professionally, we invite you to explore this opportunity.

Job Description
The Transformation Manager will be responsible for driving process improvements, delivering value-added initiatives, and leading end-to-end change management within the Revenue Cycle Management (RCM) domain for providers. The role involves collaborating with cross-functional teams, leveraging Lean and Six Sigma methodologies, and implementing industry best practices and tech interventions to optimize operations and achieve strategic goals.

Key Responsibilities:
* Analyze existing workflows within the RCM lifecycle (e.g., patient access, billing, AR follow-up, denial management) to identify root causes of inefficiencies and improvement opportunities.
* Design and implement transformative projects to enhance operational efficiency, reduce costs, and improve KPIs such as Days in AR and denial rates. Lead initiatives that improve compliance with PHI/HIPAA, ensuring robust data protection processes. Benchmark RCM processes against industry standards to bring in innovations like automation tools, payer-specific optimization, and denial prevention strategies.
* Utilize Green Belt-certified expertise to run process improvement initiatives, including root cause analysis and DMAIC projects. Ensure projects align with business objectives and deliver measurable outcomes.
* Support the execution of process improvement projects, including planning, coordinating, and tracking progress. Ensure projects are completed on time and within budget.

Required Skills and Qualifications
* Bachelor's degree in science (Preferably in Biology, Microbiology, Biotechnology, Pharma) or a related field.
* 4–6 years of experience in Revenue Cycle Management for providers, with a strong focus on process improvement.
* 3-5 years of experience in process improvement, project management, or a related role.
* Certifications: Lean Six Sigma Green Belt certification (mandatory).

Benefits
At Firstsource, we believe in providing our employees with a comprehensive benefits package. This includes competitive compensation, opportunities for growth and development, and a collaborative work environment.

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