Business Transformation Manager
3 weeks ago
To know more about Firstsource please visit our website location : Chennai / Hyderabad
Position : Senior Manager -Business Transformation
Job Summary:
The Transformation Manager will be responsible for driving process improvements, delivering value-added initiatives, and leading end-to-end change management within the Revenue Cycle Management (RCM) domain for providers. The role involves collaborating with cross-functional teams, leveraging Lean and Six Sigma methodologies, and implementing industry best practices and tech interventions to optimize operations and achieve strategic goals.
The ideal candidate will have a keen eye for detail, strong analytical skills, and a passion for optimizing business processes.
Key Responsibilities:
Process Analysis: Analyze existing workflows within the RCM lifecycle (e.g., patient access, billing, AR follow-up, denial management) to identify root causes of inefficiencies and improvement opportunities.
Process Transformation: Design and implement transformative projects to enhance operational efficiency, reduce costs, and improve KPIs such as Days in AR and denial rates. Lead initiatives that improve compliance with PHI/HIPAA, ensuring robust data protection processes. Benchmark RCM processes against industry standards to bring in innovations like automation tools, payer-specific optimization, and denial prevention strategies.
Lean & Six Sigma Deployment: Utilize Green Belt-certified expertise to run process improvement initiatives, including root cause analysis and DMAIC projects. Ensure projects align with business objectives and deliver measurable outcomes.
Project Management: Support the execution of process improvement projects, including planning, coordinating, and tracking progress. Ensure projects are completed on time and within budget.
Documentation: Develop and maintain documentation for processes, procedures, and improvement projects. Ensure all process changes are properly documented and communicated to relevant stakeholders.
Data Analysis & Management: Leverage MS Office (Visio, Excel, PowerPoint, and Word) and analytics tools to track key metrics and project milestones if required. Present performance reports and transformation updates to leadership and stakeholders. Use data to identify trends, make recommendations, and measure the impact of changes.
Continuous Improvement: Promote a culture of continuous improvement by encouraging and facilitating the identification of process improvement opportunities across the organization.
Compliance and Quality: Ensure that all process improvements comply with industry standards, regulations, and internal quality requirements.
Stakeholder Management: Collaborate with onshore and offshore teams to ensure alignment with client goals. Work with stakeholders across functions to review, track progress of solutions/initiatives by setting up meetings as needed, following up through emails. Additionally, engage with end customers to ensure their requirements are addressed and they are appraised of the status of the solutions/initiatives thereby ensuring zero escalation.
Qualifications:
- Bachelor's degree in science (Preferably in Biology, Microbiology, Biotechnology, Pharma) or a related field. - 4–6 years of experience in Revenue Cycle Management for providers, with a strong focus on process improvement. - 3-5 years of experience in process improvement, project management, or a related role.
Certifications
Lean Six Sigma Green Belt certification (mandatory).
Skills:
- Expertise in MS Office (Visio, Excel, Word, PowerPoint). - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Proficiency in data analysis tools and software (e.g., Excel, Minitab). - Ability to work collaboratively with cross-functional teams. - Ability to manage multiple projects simultaneously and meet deadlines.
Competencies:
- Analytical Thinking: Ability to analyze complex processes and data to identify areas for improvement. - Attention to Detail: Ensure accuracy and completeness in documentation and analysis. - Communication: Effectively convey information and ideas to various stakeholders. - Collaboration: Work well with others to achieve common goals. - Adaptability: Adjust to changing priorities and conditions.
Regards,
Team Talent Acquisition
Email-
-
Business transformation manager
3 weeks ago
Chennai, Tamil Nadu, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across...
-
Business transformation manager
3 weeks ago
Chennai, Tamil Nadu, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across...
-
Business Transformation Manager
4 weeks ago
Chennai, Tamil Nadu, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across...
-
Business Transformation Manager
4 weeks ago
Chennai, Tamil Nadu, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across...
-
Business Transformation Manager
4 weeks ago
Chennai, Tamil Nadu, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across...
-
Business Transformation Manager
4 weeks ago
Chennai, Tamil Nadu, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across...
-
Business Transformation Manager
4 weeks ago
Chennai, Tamil Nadu, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across...
-
Business Transformation Manager
3 weeks ago
Chennai, Tamil Nadu, India Firstsource Full timeA RP Sanjiv Goenka Group company.Firstsource is a leading provider of customized Business Process Management (BPM) services.We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines.Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare,...
-
Manager/Sr Manager Corporate Sales
6 days ago
Chennai, Tamil Nadu, India Business Development Manager (BDM) Full timePosition / Business Accountability:At the micro level the role involves:Achievement of Revenue numbers through Corporate Business Development.Customer Acquisition Function.Corporate Market Mapping.Building a sustainable Sales pipeline.Relationship Management with Clients.Building strong network within Insurers / TPA.Representing Howden among the...
-
Business Transformation Consultant
2 days ago
Chennai, Tamil Nadu, India beBee Careers Full timeJob Summary:Join us as a business transformation consultant and drive business innovation through the successful implementation of conversion efforts from Lawson to Oracle Cloud.This role requires a strong analytical mindset and technical expertise to ensure seamless system transitions and successful business outcomes.Main ResponsibilitiesTransformation...
-
Transformation Manager
1 week ago
Chennai, Tamil Nadu, India Wipro Limited Full timeJob DescriptionWipro Limited, a leading technology services and consulting company, is seeking an experienced Program Manager to join its ranks. This role will be responsible for the overall technical transformation implementation at the client end.The successful candidate will have exceptional skills in leadership, time management, facilitation, and...
-
Business Transformation Lead
2 weeks ago
Chennai, Tamil Nadu, India Advent Global Solutions INC Full time**Job Title:** Business Transformation Lead**About Us:** We empower businesses to achieve their full potential through innovative solutions.**Job Summary:As a Business Transformation Lead, you will play a critical role in shaping our clients' business strategies. Your expertise will help us identify opportunities for growth and improvement, and develop...
-
Business Transformation Specialist
1 week ago
Chennai, Tamil Nadu, India Ford Full timeJob SummaryFord is seeking a highly skilled Business Transformation Specialist to lead the Material Management Platform (MMP) modernization initiative as part of its Industrial Transformation program. This project aims to modernize Material Management Planning and Inventory Management processes, replacing an outdated 1980s-era green-screen system with a...
-
Business Transformation Specialist
3 days ago
Chennai, Tamil Nadu, India beBee Careers Full timeAbout the Role:">We are seeking a seasoned Business Transformation Specialist to join our team. In this role, you will leverage your extensive experience in business analysis and process knowledge of pharma distribution to drive transformation initiatives.">Your Key Responsibilities:">">Lead requirements gathering, create URS/FS documents, and develop...
-
Business Transformation Specialist
3 days ago
Chennai, Tamil Nadu, India WNS Global Services Full timeAbout WNS Global Services">WNS Holdings Limited is a leading Business Process Management (BPM) company, combining industry knowledge with technology and analytics expertise to co-create innovative digital-led transformational solutions across 10 industries.
-
Transformation Manager
7 days ago
Chennai, Tamil Nadu, India Wipro Limited Full timeJob OverviewWe are seeking an experienced Transformation Manager to join our team. As a key member of our organization, you will be responsible for driving the overall technical transformation implementation at the client end.Key ResponsibilitiesDevelop and implement program initiatives that align with organizational and client objectives.Design and maintain...
-
Business Transformation Consultant
2 days ago
Chennai, Tamil Nadu, India beBee Careers Full timeAbout the RoleAs a Business Process Analyst in our Digital Transformation Office, you will be responsible for disrupting the industry and transforming our business.Eliciting and translating customer feedback into functional capabilities and solutions that align with our overall strategyHelping to translate the business strategy into operational process...
-
Digital Transformation Manager
2 weeks ago
Chennai, Tamil Nadu, India Wipro Limited Full timeAt Wipro Limited, we're building a modern business that's driven by bold ambitions. As a Digital Transformation Manager, you'll play a crucial role in helping us realize our goals.Key ResponsibilitiesManage daily activities of a team to ensure seamless executionDevelop and implement process enhancements using technology and performance metricsMaintain...
-
Digital Business Transformation Executive
2 days ago
Chennai, Tamil Nadu, India beBee Careers Full timeKey Responsibilities:Contribute to identifying best-fit architectural solutions for back-office business transformation through IT solutions powered by robotic process automation and digitally enabled central shared service processes.Work as a business partner for technology enablement and workforce transformation with functional business owners.Manage...
-
Digital Transformation Manager
2 weeks ago
Chennai, Tamil Nadu, India Michael Page Full timeAbout Michael PageA globally focused shipping and terminal organisation is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers.Key ResponsibilitiesAs a senior IT professional, you will be responsible for:Leading process management, process improvement, or...
