Senior IT Operations Manager

2 weeks ago


Mumbai, Maharashtra, India beBeeOperations Full time ₹ 8,00,000 - ₹ 12,00,000
IT Operations Specialist

We are seeking a highly skilled IT operations specialist to manage our day-to-day IT support functions. This individual will be responsible for troubleshooting computer hardware, software, and network issues, as well as providing end-user support.

Key Responsibilities:

  • Troubleshoot and resolve technical issues with computers, printers, scanners, telephones, and network devices.
  • Provide timely and effective support to end-users, ensuring minimal downtime and maximum productivity.
  • Maintain accurate records of all technical issues and resolutions in our IT logs.
  • Collaborate with the L3 Support team to escalate complex issues and ensure timely follow-ups.

Requirements:

  • Proven experience in end-user IT support within a high-pressure environment.
  • Strong communication and interpersonal skills to interact with internal teams, vendors, and senior stakeholders.
  • Ability to thrive in a fast-paced environment with multiple priorities and deadlines.
  • Knowledge of operating systems (Windows, MAC), networking fundamentals, and ITSM tools.

Benefits:

  • Competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.

About Us:

We value our employees' contributions and strive to create a positive and inclusive work environment.



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