Operational Excellence Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Business Operations Professional

We are seeking a skilled Business Operations Professional to ensure seamless client onboarding, efficient coordination with telecom operators, and effective monitoring of messaging traffic.

Key Responsibilities:
  • Client Onboarding
    • Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring internal coordination for a smooth customer experience.
    • Provide support during account configuration, assisting in issue resolution for successful integration and traffic initiation.
    • Monitor post-onboarding traffic to analyze performance trends and provide early-stage support.
  • Traffic Assurance
    • Track monthly traffic targets received from internal stakeholders and break them into weekly and daily targets for monitoring and achievement.
  • Telco Coordination
    • Coordinate with telecom operators and connectivity partners for additional capacities and RFPs.
    • Work closely with telco account managers to resolve long-pending technical, commercial, or operational issues in a timely manner.
  • Reports & Analytics
    • Publish daily performance reports for review, routing deviations.
    • Monitor customer traffic, identify growth or dip reasons, and highlight with the sales team for corrective action.
    • Identify potential opportunities.
  • Collaboration
    • Work closely with other departments, including development, sales, and quality assurance, for a seamless customer experience.
  • Process Improvement
    • Identify process improvement opportunities and contribute to enhancing support team efficiency.
  • Documentation
    • Create and maintain detailed documentation of SOPs for regular operations.
    Requirements:
    • Bachelor's/Master's degree.
    • Hands-on experience/knowledge of CPaaS, A2P SMS, RCS with Routing.
    • Minimum 4+ years of experience in the job offered or in a related role.
    • SQL, advanced excel, and PowerPoint presentation skills.
    • Customer Success & Business Operations experience.
    • Excellent communication and customer handling capabilities.
    • Passionate about working in a fast-paced environment.
    • ITIL-V4 and business operations certifications are a plus.
    Why Join Our Company?
    • Impactful Work: Play a pivotal role in safeguarding our assets, data, and reputation.
    • Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space.
    • Innovative Environment: Work alongside a world-class team in a challenging and fun environment where innovation is celebrated.

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