Global Learning Solutions Manager
6 days ago
Udemy is a vibrant and dynamic company that's passionate about making a difference in the world. As a Global Learning Solutions Manager, you'll play a key role in helping us achieve this mission by delivering exceptional customer experiences to our enterprise-level customers.
About the RoleThis is a challenging and rewarding role that requires a unique blend of business acumen, technical expertise, and interpersonal skills. You'll work closely with customers to understand their needs, develop solutions that meet those needs, and deliver results that exceed their expectations.
Your primary responsibility will be to own and manage the success of a portfolio of enterprise-level Udemy Business customers. This includes developing individual success plans, consulting with customers on their internal learning and development strategy, creating internal promotion programs, and building trusted advisor relationships at the executive level.
Key Responsibilities- Own and manage the success of a portfolio of enterprise-level Udemy Business customers
- Develop individual success plans for each customer
- Consult with customers on their internal learning and development strategy
- Create internal promotion programs to generate awareness and drive usage
- Build and maintain trusted advisor relationships at the executive level
We're looking for someone with 5-8 years of B2B SaaS customer success, account management, consulting, or sales experience working with large enterprise-level accounts. You should have a basic understanding of concepts related to customer integrations, such as Single Sign-On, APIs, and feature customization. Superior project and time management skills, excellent attention to detail, and the ability to adapt quickly in a fast-paced start-up environment are also essential.
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