
SAP Business Process Expert
19 hours ago
Implement, configure and support the SAP Service Management module to deliver end-to-end service processes across SAP modules and third-party systems.
Key Responsibilities:
- Analyze business requirements and map them to SAP SM functionalities
- Configure SAP SM module, including service orders, service contracts, warranties, notifications, and customer service processes
- Work closely with functional and technical teams to design and implement solutions
- Provide support for SAP SM-related incidents, enhancements, and upgrades
- Conduct user training and create functional documentation
- Integrate SAP SM with modules like SD, MM, PM, and CRM
- Participate in full lifecycle SAP implementations and/or rollouts
- Collaborate with stakeholders to improve service delivery and customer experience
Requirements:
- Bachelor's degree in IT, Engineering, Business, or related field
- Hands-on experience in SAP SM (Customer Service module)
- Strong knowledge of service order processing, warranties, returns, and repairs
- Experience with integration to SD, MM, PM modules
- Good understanding of service processes in industries like Manufacturing, Automotive, or Utilities
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- SAP certification in SM or related module (preferred)
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