SAP Business Process Expert

19 hours ago


Nagpur, Maharashtra, India beBeeServiceManagement Full time ₹ 1,00,00,000 - ₹ 2,50,00,000
SAP Service Management Consultant

Implement, configure and support the SAP Service Management module to deliver end-to-end service processes across SAP modules and third-party systems.

Key Responsibilities:

  • Analyze business requirements and map them to SAP SM functionalities
  • Configure SAP SM module, including service orders, service contracts, warranties, notifications, and customer service processes
  • Work closely with functional and technical teams to design and implement solutions
  • Provide support for SAP SM-related incidents, enhancements, and upgrades
  • Conduct user training and create functional documentation
  • Integrate SAP SM with modules like SD, MM, PM, and CRM
  • Participate in full lifecycle SAP implementations and/or rollouts
  • Collaborate with stakeholders to improve service delivery and customer experience

Requirements:

  • Bachelor's degree in IT, Engineering, Business, or related field
  • Hands-on experience in SAP SM (Customer Service module)
  • Strong knowledge of service order processing, warranties, returns, and repairs
  • Experience with integration to SD, MM, PM modules
  • Good understanding of service processes in industries like Manufacturing, Automotive, or Utilities
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • SAP certification in SM or related module (preferred)


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