Enterprise Security Support Engineer
4 weeks ago
About Winning Edge:
We are a cutting-edge technology company dedicated to delivering innovative solutions to our customers. Our team is passionate about providing exceptional customer service and support, and we are committed to hiring talented individuals who share our vision.
Why Join Us?
As a Security Operations Specialist at Winning Edge, you will have the opportunity to work with a dynamic team of professionals who are passionate about security and customer service. You will also have access to ongoing training and development opportunities to enhance your skills and knowledge.
Key Responsibilities:
- Provide technical support to customers experiencing issues with enterprise security tools
- Collaborate with cross-functional teams to escalate and resolve complex issues
- Develop and maintain knowledge base articles and other support resources
- Stay up-to-date with industry trends and best practices in security operations
Requirements:
- Bachelor's degree in computer science, Information Technology, Information Security, or related field (or equivalent experience)
- Knowledge on Splunk, Firewall, and any Security tools along with CloudFlare WAF
- Knowledge on Cloud Security
- Experience working in a technical support or helpdesk role is preferred
- Familiarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc.
- Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.)
- Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plus
- Certifications such as CompTIA Security+, CISSP, CCSP or GIAC are advantageous but not required
- Ability to prioritize and manage multiple tasks simultaneously
- Strong problem-solving skills and a methodical approach to troubleshooting
- Adaptability and willingness to learn new technologies and processes
- Commitment to providing exceptional customer service and support
Salary:
$90,000 - $120,000 per year, depending on experience.
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