Front Office Operations Manager
2 months ago
About the Role:
This role involves overseeing the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level. As Assistant Front Office Manager, you will be responsible for ensuring that team members maintain high customer service focus by approaching their job with the customers always in mind. You will be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
Responsibilities:
- Oversee all guest services operations, including reception, reservations, telephone, inter-departmental coordination, and transportation services.
- Ensure the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level.
- Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
- Work proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
- Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
Required Skills and Qualifications:
- Bachelor's Degree in Hospitality Management or tourism management field.
- Minimum 8 to 10 years of proven work experience as Guest Service Manager in hospitality/service industry.
- Customer service drive with outstanding communication and active listening skills.
- Strong sense of responsibility and a professional presentation.
- Should be flexible and adaptable to different changes and have good decision making skills.
Estimated Salary: $60,000 - $80,000 per annum.
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