Electrical and Mechanical Services Operations Manager

1 day ago

Belgaum, Karnataka, India beBeeServiceDelivery Full time ₹ 10,00,000 - ₹ 15,00,000

Job Description:

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We are seeking a highly skilled and experienced Service Delivery Manager to oversee the operational performance of our service teams, ensuring efficient and timely delivery of electrical and mechanical services.

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Key Responsibilities:

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  • Manage service operations to ensure high levels of customer satisfaction and operational excellence.">
  • Oversee portfolio management, subcontractor relationships, and spare parts/stock management to minimize breakdowns and optimize Turnaround Time (TAT).">
  • Develop and maintain regular reports on service operations, including breakdowns, TAT, inventory levels, subcontractor performance, and other key metrics.">
  • Lead day-to-day service operations for both electrical and mechanical systems, ensuring services are delivered within agreed timelines.">
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Required Skills and Qualifications:

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To succeed in this role, you will need:

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  • A Bachelor's degree in electrical or mechanical engineering, or a related field.">
  • At least 10 years of experience in service management, with at least 5 years in a leadership role.">
  • Strong knowledge of electrical and mechanical systems, service operations, and breakdown management.">
  • Excellent verbal and written communication skills, with the ability to collaborate effectively with internal and external stakeholders.">
  • Strong analytical and problem-solving skills, with a focus on continuous improvement.">
  • Proven experience leading and managing teams, with the ability to inspire and develop staff.">
  • Experience in managing multiple service projects simultaneously, with a focus on deadlines, quality, and budget.">
  • Proficiency in using MS Office Suite and service management software.">
  • Strong organizational skills, with the ability to prioritize and manage multiple tasks.">
  • High attention to detail and commitment to service excellence.">
  • Customer-centric with a strong focus on improving service delivery.">
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Benefits:

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This is an excellent opportunity to join a dynamic team and contribute to the success of our organization. You will have the chance to work with a talented group of professionals, develop your skills and expertise, and take on new challenges.

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Others:

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As a Service Delivery Manager, you will be responsible for:

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  • Ensuring that service teams adhere to quality standards and safety protocols.">
  • Maintaining a strong focus on minimizing breakdowns and optimizing TAT for service requests and repairs.">
  • Troubleshooting operational issues to ensure smooth service delivery.">
  • Collaborating with the sales and customer service teams to ensure customer satisfaction and retention.">
"]},

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