Cloud Security Leadership Position
5 days ago
Amazon Web Services (AWS) is a leader in cloud computing, offering a comprehensive suite of products and services to power businesses worldwide. We're seeking an experienced Trust and Safety Manager to join our team and drive our approach to trust and safety issues.
About the RoleThe successful candidate will lead and develop a team of associates, identifying and eliminating barriers to accuracy, productivity, and quality in case management. They will also carry out supervisory responsibilities in accordance with AWS policies, communicate policies to associates, and ensure compliance.
As a key leader in the Trust and Safety organization, you'll be responsible for setting the vision, direction, and culture of the team. You'll oversee day-to-day operations, ensure customer satisfaction, and drive continuous improvement in productivity, quality, and service delivery.
This role requires a unique blend of people management skills, technical knowledge, and strategic thinking. You'll have the ability to dive into technical details, make sound judgments on complex issues, and know when to escalate to subject matter experts.
About the TeamAWS values diverse experiences and welcomes candidates from all backgrounds. Even if you don't meet all the qualifications and skills listed in the job description, we encourage you to apply.
Our inclusive team culture empowers employees to deliver exceptional results for our customers. We offer ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, to inspire us to be proud of our differences.
We prioritize work-life balance, recognizing that achieving success at work should never come at the expense of sacrifices at home. Our flexible working culture supports employees in maintaining harmony between their professional and personal lives.
Benefits and RequirementsWe offer a competitive salary and benefits package, including a base salary of $140,000 per year. In addition to this, we provide opportunities for career growth and development, mentorship programs, and access to cutting-edge technology and training resources.
To be considered for this position, you'll need:
- Bachelor's degree or equivalent experience in a technical position;
- At least 3 years of experience leading operational teams, preferably in Trust & Safety and Incident Management;
- Demonstrated history of progressive performance management of a team;
- Good understanding of security concepts, including vulnerabilities, firewalls, and common security issues;
- Knowledge of networking technologies, including DNS, TCP/IP, SSL, DHCP, Load Balancing, and their potential abuse vectors.
We're committed to creating a workplace where everyone feels welcome and valued. If you have a disability and need accommodations during the application and hiring process, please let us know.
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