
Physical Security Systems Specialist
24 hours ago
About the Role:
We are seeking a skilled OnGuard/Genetec Support and Enhancements Specialist to join our team in India.
Key Responsibilities:
- Provide technical support and troubleshooting for Genetec Security Center and OnGuard access control systems remotely.
- Analyze, debug, and resolve system incidents, alarms, and operational issues.
- Coordinate with onsite teams, vendors, and other stakeholders to ensure timely problem resolution.
- Assist in the design, development, testing, and deployment of software enhancements and custom integrations to improve system functionality.
- Implement software upgrades and patches in accordance with company processes.
- Develop and maintain technical documentation, user guides, and support procedures.
- Conduct root cause analysis for recurring issues and initiate preventive measures.
- Collaborate with security teams to optimize access control policies, permissions, and workflows within OnGuard/Genetec systems.
- Support integration with third-party security systems (CCTV cameras, Alarm systems, etc.) and IT infrastructure.
- Deliver training and knowledge transfer sessions to junior staff or end-users when required.
Required Skills and Qualifications:
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