
Customer Training Specialist
2 days ago
About Us
We are seeking a skilled Training Specialist to join our team.
- The ideal candidate will have a proven track record of delivering effective training programs that equip new hires with the necessary skills to succeed in their roles.
- A strong background in adult learning principles and instructional design methodologies is essential.
- Excellent communication and problem-solving skills are required to work effectively in a fast-paced environment.
- Familiarity with ADDIE and Kirkpatrick evaluation models is an added advantage.
Your Role
- Design and deliver training programs that address knowledge gaps and improve overall customer satisfaction scores.
- Conduct regular needs analysis to identify critical issues and develop targeted training materials.
- Train new hires and ensure they understand our processes and procedures.
- Develop individual improvement plans and provide feedback to non-performers.
What We Offer
- A dynamic and young team that is passionate about innovation and excellence.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
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