Communication Expert

1 day ago

Kurnool, Andhra Pradesh, India beBeeCommunication Full time ₹ 40,00,000 - ₹ 80,00,000

Job Opportunity: Communication Expert

We are seeking a skilled professional to lead our communication initiatives. As a key team member, you will be responsible for designing and delivering high-quality training programs that enhance the communication skills of our staff.

Key Responsibilities:

  • Develop and implement customized training interventions to meet the needs of new hires and existing staff.
  • Conduct thorough needs analysis and pre-assessments to identify areas for improvement.
  • Design and update training content, modules, and materials based on business requirements.
  • Cultivate effective coaching sessions with agents on pronunciation, grammar, clarity, fluency, and overall customer interaction etiquette.
  • Facilitate New Hire Training (NHT) sessions on communication, language, culture, and customer handling skills.

Necessary Qualifications:

  • 2-3+ years of experience in contact center operations.
  • Demonstrated track record of delivering successful training programs.
  • Exceptional communication and interpersonal skills.

What We Offer:

  • A dynamic work environment that fosters growth and development.
  • Opportunities for professional advancement and skill enhancement.

We look forward to hearing from you

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