GIS Operations Leadership Role

19 hours ago


Mangalore, Karnataka, India beBeeOperations Full time ₹ 15,00,000 - ₹ 25,00,000

Job Opportunity: GIS Operations Manager

We are seeking a highly skilled and experienced GIS operations manager to lead our team of analysts.

 

Job Summary:

The successful candidate will be responsible for managing daily activities of a large team, ensuring achievement of customer service goals, and engaging in customer escalations.

 

Key Responsibilities:

  • Manage the day-to-day activities of a team of 200+ analysts, ensuring efficient operation and high-quality output.
  • Engage with customers to resolve escalations and provide timely resolutions.
  • Develop and implement process enhancements, including technology and performance improvements.
  • Collaborate with colleagues to maintain knowledge of all service tasks and programs.
  • Responsible for administrative aspects, including reporting and data analysis.
  • Utilize proficiency in workforce management applications, quality tools, and technologies to drive business outcomes.
  • Ability to plan, prioritize, organize, and communicate effectively to achieve team goals.
  • Experienced in goal setting, defining and prioritizing specific objectives to drive business success.
  • Ensure compliance with relevant standards and regulations.

 

Requirements:

  • 5+ years of experience in GIS operations management or a related field.
  • Proven track record of achieving customer service goals and resolving complex issues.
  • Strong leadership and communication skills.
  • Ability to work collaboratively as part of a team.
  • Proficiency in relevant software applications and technologies.

 



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