
GIS Operations Leadership Role
19 hours ago
Job Opportunity: GIS Operations Manager
We are seeking a highly skilled and experienced GIS operations manager to lead our team of analysts.
Job Summary:
The successful candidate will be responsible for managing daily activities of a large team, ensuring achievement of customer service goals, and engaging in customer escalations.
Key Responsibilities:
- Manage the day-to-day activities of a team of 200+ analysts, ensuring efficient operation and high-quality output.
- Engage with customers to resolve escalations and provide timely resolutions.
- Develop and implement process enhancements, including technology and performance improvements.
- Collaborate with colleagues to maintain knowledge of all service tasks and programs.
- Responsible for administrative aspects, including reporting and data analysis.
- Utilize proficiency in workforce management applications, quality tools, and technologies to drive business outcomes.
- Ability to plan, prioritize, organize, and communicate effectively to achieve team goals.
- Experienced in goal setting, defining and prioritizing specific objectives to drive business success.
- Ensure compliance with relevant standards and regulations.
Requirements:
- 5+ years of experience in GIS operations management or a related field.
- Proven track record of achieving customer service goals and resolving complex issues.
- Strong leadership and communication skills.
- Ability to work collaboratively as part of a team.
- Proficiency in relevant software applications and technologies.
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