
Patient Experience Specialist
4 days ago
We are seeking a skilled Telecaller to provide exceptional patient experience through timely and accurate communication.
Main Responsibilities:
- Handle inbound and outbound calls for patient inquiries, appointments, and follow-ups.
- Provide accurate information about hospital services and doctors' availability.
- Maintain call records and update CRM/HMIS systems.
- Coordinate with front office and clinical teams for smooth patient experience.
- Ensure professional, empathetic, and courteous communication at all times.
Essential Skills:
- Graduate/Undergraduate with good communication skills (Gujarati, Hindi, English).
- Prior experience in hospital/healthcare telecalling preferred but not mandatory.
- Basic computer proficiency (MS Office, HMIS/CRM systems).
- Strong interpersonal skills, patience, and ability to handle patients with care.
Award Winning Patient Care
Our healthcare organization is committed to delivering world-class patient care. We believe that every patient deserves to be treated with respect, empathy, and compassion.
Affiliated with Top Hospitals
We are affiliated with top hospitals in the region, providing our patients with access to state-of-the-art medical facilities and expert healthcare professionals.
Benefits Package
We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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