Digital Transformation Specialist

Job Description:

We are seeking a seasoned professional to lead our lean and digital transformation initiatives. This role focuses on improving efficiency, reducing waste, and streamlining processes.

The ideal candidate will have deep domain knowledge of account receivables (AR) processes, strong understanding of lean principles, excellent project management skills, executive presence, and significant exposure to technology, especially the latest accounts receivable tools.

Key Responsibilities:

• Design, implement, and drive value-generating roadmaps or transformation roadmaps (including digital and analytics).
• Collaborate with consulting teams, solutions teams, transition teams, training departments, operations teams, and practice areas to understand and deliver contractual commitments.
• Identify process bottlenecks with operation and functional teams conduct root cause analysis implement process improvements and digital solutions across the organization.
• Support aligned teams in their lean journey for continuous improvement by operationalizing the lean approach.
• Conduct value stream mapping (VSM), Gemba walks, floor walks to identify process improvement opportunities.
• Lead Lean Action Workouts and Kaizen events with operations teams and clients.
• Create transformation roadmaps for lean initiatives, work closely with business leaders for realization.
• Deliver Lean Digital projects that improve end-to-end processes driving significant business impact for clients.
• Conduct quality awareness sessions and lean training within the organization.
• Initiate projects that improve end-to-end processes set up measurement systems delivering business impact.
• Build a culture of process excellence drive productivity through process improvement projects aligned with business initiatives.
• Support transition teams in volume analysis baseline metrics set targets for new processes.
• Drive standardization of global best practices within the organization.

Qualifications:

• Bachelor's degree required full-time MBA from a premier institution preferred.
• Relevant years of experience in a transformation, process improvement, or operations role.
• Certification in Lean Six Sigma or equivalent.
• Deep Domain Knowledge: Experience in Accounts Receivable processes such as collections (voice and non-voice), cash applications, billing, master data management, etc., with deep domain skills in one or more areas preferably collections or cash applications.
• Exposure to large digital transformation in AR processes using tools like HighRadius, GetPaid, Esker, SideTrade, BlackLine, etc.
• Project and Stakeholder Management: Excellent project management skills designing driving small-large scale improvement transformation projects.
• Consultative Partnering Skills: Good consultative partnering skills while dealing senior leadership.
• Digital Transformation Experience: Relevant experience design implementation administration digital transformation projects.
• Lean and Quality knowledge: Ability to identify waste and streamline process.
• Self-driven ability drive outcomes independently.

Benefits:

• Be a transformation leader working at the cutting edge of AI, automation, and digital innovation.
• Make an impact driving change for global enterprises and solving business challenges that matter.
• Accelerate your career get hands-on experience mentorship and continuous learning opportunities.
• Work with the best join 140000+ bold thinkers and problem-solvers who push boundaries every day.
• Thrive in a values-driven culture our courage curiosity and incisiveness built on a foundation of integrity and inclusion allow your ideas to fuel progress.

Why Genpact is an Equal Opportunity Employer:

Genpact considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.